If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at firstname.lastname@example.org. Alternatively you may call us on +32 3 633 32 08 – this telephone number will be open to receive calls on working days between 9 am and 5 pm from Monday to Friday.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Sites and browse without having to provide personal details. During your visit to the Sites you remain anonymous and at no time can we identify you unless you have an account on the Sites and log on with your user name and password.
1. Data that we collect
We may collect various information if you seek to place an order for a product to us on the Sites.
We collect, store and process your data for processing your purchase on the Sites and any possible later claims, and to provide you with our services. We may collect your first name, name, email address, postal address, delivery address (if different), telephone number, fax number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our websites and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our websites; improve the layout and/or content of the pages of our websites and customise them for users; identify visitors on our websites; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Payments that you make through the Sites will be processed by Clics Toys (CLICS. NV). You must only submit to us or the Sites information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Sites. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
We might share some of your personal information with third parties, unless you inform us not to.
Credit Check and Fraud Prevention
We may use credit reference (CRA) and fraud prevention (FPA) agencies to help us make decisions as to whether to accept an order for products on the Sites. A condensed guide as to how we, CRAs and FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us. We will use your data in the following ways:
a) We will search at CRAs and FPAs for information on those placing orders for products on the Sites.
b) We will use the information provided to us by CRAs and FPAs to help make decisions about all those placing order for products on the Sites.
c) If you give us false or inaccurate information and we identify fraud, details may be passed to CRAs and FPAs.
d) The CRAs will record details of the searches that we make with them.
e) The information which we and other organisations provide to the CRAs and FPAs may be supplied by CRAs to other organisations and used by them to perform similar checks. Organisations may access and use the information recorded by FPAs from other countries.
Other uses of your personal information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes and Clics Toys (CLICS NV). You can choose to opt out of this at any time. Any answers to surveys or opinion polls Clics Toys (CLICS NV) may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, the Sites, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please e-mail us at email@example.com .
We may further anonymise data about users of the Sites generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Sites or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. However, that anonymised data will not be capable of identifying you personally.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
Use of Facebook Social Plugins
Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.
When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited Sites (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our websites with your member data already stored by Facebook, please log off Facebook before entering our websites. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.
The Sites use technology through which data is collected and stored for marketing and optimisation purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorisation by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
Cookies can be used for the purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to these websites can opt out here — at any time — of the collecting and storing of their data by sending an e-mail to firstname.lastname@example.org
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Sites, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
5. Your rights
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at email@example.com or at Clics Toys (CLICS NV) Kampweg 178 m, 2990 Wuustwezel, Belgium